Jacksonville Water Works

Frequently Asked Questions

Serving the City of Jacksonville, Arkansas - founded in 1870

1. Why is my monthly water bill so high?

There are a handful of common scenarios that would lead to a higher than normal water bill. Take a moment to decide if any of these situations might apply to you:

If you’re still concerned about your monthly bill, do not hesitate to call our office and we can work together to identify the cause.

2. What do I need to bring to start service? 

You must come into our office to start new service.  We require a picture ID, Drivers License or Military ID, a Social Security card and a copy of your lease if you are renting, proof of ownership if you are buying.

3. I can't pay by the date my water is going to be turned off. Can I can get an extension on the date?

We offer two extensions a year. One the first 6 months and one the second 6 months. We give an additional week after the disconnect date to pay to avoid disconnect.

4. How do I make a payment?

You may chose from any of these convenient options: Pay online, visit our office or use our drive-thru window, bank draft or pay by phone.

5. What type payment do we accept?

We make it easy for you! Feel free to pay with: cash, money orders, personal checks, Visa® & MasterCard®

6. Where is your office located? How do I get there?

You’ll find us at 1900 Marshall Road  - Click here for a map & driving directions

7. Do you require a deposit and if so how much is it?

Yes we require a deposit. It is a city ordinance that everyone for each address has a meter deposit. The amount is $65.00 plus any service charge that might apply. The maximum including service charge is $90.00.

8. Why don't we stop to read the meter?

For increased accuracy and efficiency, Jacksonville Water Works uses "radio read" meters so we do not have to stop at each address.

9. Where is my meter located?

Most likely it is located out front within a few feet from the street. You may call our office for an exact location of your meter.

10. How do I transfer service from one location in Jacksonville to another?

If you already have service with us and have an active deposit you may call in to transfer service. Your account must be current before transferring. There will be a service charge billed on your first bill at your new location.

11. Do I get an adjustment to my bill I have had a water leak?

Leaks happen. So we're happy to offer our clients one billing adjustment per calendar year. The adjustment is done based on your average bill and you must submit a plumbers receipt and we must verify your leak has been repaired.

12. Where does the water come from?

Approximately 51 percent of our water comes from Lake Maumelle in Little Rock Arkansas, and the other 49 percent from our wells in Lonoke County.